Information and Communications Technology Method

Question: Discuss about the Information and Communications Technology Method. Answer: Introduction: Information and Communication Technology or ICT plays a very important role in business organizations to perform its essential activities. ICT is an extended term of IT i.e. Information Technology. ICT is a term that includes application or device, radio, television, smart phones, hardware and software of computer and network and other services and applications that are related to these technologies. Not only in business organizations but also in other fields such as education, healthcare etc. ICT is used for performing different operations. ICT is a way to enhance globalization by connecting companies to another companies worldwide through internet, mobiles and computers. Here we will discuss usage of information and communication technology in business operations for an organization. In following ways, Information and Communication Technology can be used in business in day to day operations (Canada Business Network, 2017): ICT is considered effective to improve HR management at both operational and strategic levels. It is about to add value not only use of technology. ICT has potential to increase efficiency to keep different types of business records safely such as personal records, scheduling records, compensation and training records etc. Besides this, applications of ICT are helpful for recruiting, personnel planning, knowledge management and succession planning (WhatIs.com, 2017). Customer Relationship Management The Information and Communication Technology (ICT) provides CRM systems to manage customer relationships in an organization in an effective way. Through CRM, current and future interactions with customers can be managed easily in a business organization. Besides this, for keeping track of sales, trends and promotions of business, CRM can be used (MacKechnie, 2017). ICT allows an organization to run its business online by using technique of E-Commerce. There are various business applications exist that are related to e-commerce for running online business. These applications are Business-to-Business (B2B), Business-to-Customer (B2C) and Internet Marketing. By using these applications, business organizations can do online business with potential customers worldwide. ICT provides usage of Intranet and Extranet for business. Intranet is a computer network that is used as internal internet for our business. Intranet computer network allows us to share information, operational systems and computing services privately within organization. An intranet can connect employees of an organization that are different locations and allowing them to communicate and collaborate more easily. Besides this, various operations of managers can be streamlined with help of intranet. On another side, extranet is an extension to intranet increase availability of our business to exist outside with vendors, suppliers and managers of other companies to which we want to do business collaboration. Intranet and extranet are significant technologies to sharing confidential information safely from one system to other quickly and easily. In this way, Information and Communication Technology (ICT) and its applications helps an organization to use it for daily business operations in different departments. This is an effective way to enhance performance of employees and organization (Studie-life.de, 2017). References Canada Business Network. (2017). Using technology in your daily operations - Canada Business Network. Retrieved 15 March 2017, from https://canadabusiness.ca/managing-your-business/using-technology-in-your-daily-operations/ WhatIs.com. (2017). What is ICT (information and communications technology - or technologies)? - Definition from SearchCIO. Retrieved 15 March 2017, from https://searchcio.techtarget.com/definition/ICT-information-and-communications-technology-or-technologies MacKechnie (2017). Information Technology Its Role in the Modern Organization. Retrieved 15 March 2017, from https://smallbusiness.chron.com/information-technology-its-role-modern-organization-1800.html Studie-life.de. (2017). The significance of ICT in enterprises | LIFE Study. Retrieved 15 March 2017, from https://www.studie-life.de/en/life-studies/working-connected/the-significance-of-ict-for-business-and-society/the-significance-of-ict-in-enterprises/